How do I book a tour package with AVA YATRA? ▼
You can book a tour package by filling out the booking form on our website, which redirects you to our WhatsApp chat (+91 9064067506), or by calling us directly. Our agents will plan a custom itinerary for you.
Can I customize the pre-defined tour itineraries? ▼
Yes, all our packages are 100% customizable. You can adjust the duration, select preferred hotel categories, and add custom route stops according to your choice.
What is included in the package prices? ▼
Our tour packages generally include accommodation, daily breakfast, a dedicated private vehicle with driver, and sightseeing. Lunch, dinner, and permit charges can be included upon request.
Do you assist with local sight-seeings and permits? ▼
Yes, we handle all local sightseeing arrangements and secure all necessary inner-line permits for restricted regions like North Sikkim (Lachen, Lachung, Yumthang, Gurudongmar Lake) and Nathu La Pass.
Are there any hidden fees or extra charges? ▼
No, AVA YATRA guarantees 100% transparency. All charges, parking fees, toll taxes, and driver allowances are discussed upfront before booking.
Can I add extra days to my booking during the tour? ▼
Yes, you can extend your tour during the trip by notifying us at least 24 hours in advance, subject to hotel and vehicle availability.
How can I book a cab from Bagdogra Airport to Darjeeling or Gangtok? ▼
You can pre-book your airport taxi online through our Taxi Booking page. Our driver will meet you outside the Bagdogra Airport arrivals area with a placard.
Are the cab rates flat or variable? ▼
We offer flat, transparent rates for point-to-point transfers. Hourly rates and customizable day-wise tour rentals are also available.
Do you provide sanitized private taxis? ▼
Yes, all our taxis are thoroughly washed and sanitized before and after every rental trip to ensure maximum hygiene for our guests.
Is fuel and driver allowance included in the taxi rental fare? ▼
Yes, for standard point-to-point drop bookings and package rentals, fuel costs, driver allowances, state border taxes, and tolls are included in the quoted price.
Which vehicles are best for North Sikkim road conditions? ▼
For North Sikkim (Lachung & Lachen), we highly recommend sturdy 4WD SUVs like Mahindra Bolero, Scorpio, or luxury Toyota Innova Crysta due to the rough terrain.
Can I hire a vehicle for wedding events or corporate delegate transport? ▼
Yes, we provide luxury cars, premium SUVs, and Tempo Travellers for large corporate conferences, family weddings, and delegate travel in Siliguri.
Is the taxi driver experienced in hilly region terrains? ▼
All our drivers are commercial permit holders with a minimum of 5 years of driving experience in high-altitude mountain regions of Sikkim and North Bengal.
Do you provide round-the-clock taxi assistance? ▼
Yes, our customer helpline is active 24x7 to support you with emergency taxi replacements, route redirections, and real-time pickup updates.
What is the cancellation policy for tour packages? ▼
Cancellations made 30 days before travel receive a 100% refund (minus booking fee). Cancellations made 15-30 days prior receive a 50% refund. No refunds are provided for cancellations within 15 days.
How do I request a refund for a cancelled booking? ▼
You can request a refund by emailing hello.avayatra.com@gmail.com with your booking ID and payment receipt details.
What is the refund timeline? ▼
Once processed, the eligible refund amount is credited back to your original payment bank account within 7 to 10 working days.
Are hotel booking deposits refundable? ▼
Hotel deposits are subject to the individual hotel's cancellation policies. We convey these specific terms during booking confirmation.
What happens if Nathu La Pass permission is cancelled? ▼
If permission is denied by military authorities due to weather or VIP movement, we arrange an alternative sightseeing trip (like Baba Mandir/Changu Lake extension) or refund the specific permit fee.
Will I get a refund if a road block occurs due to landslides? ▼
Landslides are force majeure events. We will coordinate alternative routes, hotels, or transits. Direct refunds are not possible, but we adjust booking balances to cover changes.
What is the best time to visit Darjeeling and Sikkim? ▼
The ideal tourist season is from March to June (spring-summer) and October to December (autumn-winter). Monsoon months (July to September) see heavy rains.
Is a passport or visa required to enter Sikkim? ▼
Indian citizens do not require a passport or visa for Sikkim. However, international tourists need an Inner Line Permit (ILP) which can be obtained at Sikkim borders.
What documents are needed for Nathu La Pass or North Sikkim permits? ▼
You need a valid Government ID (Voter Card, Passport, or Driving License. Note: Aadhaar Card is not accepted in some military zones) and 4 passport size photos.
Is high-altitude sickness common in North Sikkim? ▼
At Gurudongmar Lake (17,800 ft) or Zero Point (15,300 ft), mild altitude sickness can occur. We advise travelers to acclimatize, drink plenty of water, and carry basic medicines.
How do I travel from Siliguri to Bhutan? ▼
We provide direct taxi transfers from Siliguri/Bagdogra to Jaigaon/Phuentsholing (Bhutan border) and customize complete Bhutan packages including visa formalities.
Do you organize forest safari tours in Dooars? ▼
Yes, we arrange jungle safari packages, forest resort stays, and cab transfers to Gorumara National Park, Jaldapara, and Lataguri in the Dooars region.
Do you book flights and train tickets? ▼
Yes, we provide ticketing assistance for flights arriving at Bagdogra and trains departing NJP or Siliguri Junction, especially for group travelers.
Are travel insurances provided by AVA YATRA? ▼
We recommend and assist you in securing third-party tourist travel insurance packages for medical protection during your journey.
What payment methods do you accept? ▼
We accept major payment modes including UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit cards, and direct bank transfers.
Where is your physical corporate office located? ▼
Our head office is located at Hill Cart Road, Siliguri Junction, Co-operative Super Market, Siliguri, West Bengal - 734003.
